My withdrawal is still pending
If your withdrawal is still showing as pending or on hold, this means our team is still reviewing the payment.
Once the review is complete, your withdrawal will either be approved and processed, or you will receive an email explaining the reason if it cannot be completed.
Please make sure any requested information or documents are provided as soon as possible to avoid delays.
My withdrawal was approved but I have not received the funds
Once a withdrawal is approved, the payment provider processes the transfer to your bank account.
Depending on your bank and payment method, it may take some time for the funds to appear.
If more than 5 business days have passed since your withdrawal was approved and the funds have not arrived, please contact our support team so we can investigate this further.
What happens next?
Our team will review the transaction details and work with the relevant payment provider if needed.
Please do not send sensitive payment documents through chat unless requested by our support team.