What should I do if a game won't open or load?
If a game fails to launch, please follow these steps in order:
Clear Cache: Clear your browser’s cache, cookies, and history.
Re-login: Log out of your account and log back in.
Switch Browser: Try opening the game in Google Chrome (Incognito mode often helps test this).
Update: Ensure your device OS and browser are fully updated.
How do I fix lag or delays when placing bets?
If the live stream is lagging or your bets are registering slowly:
Connection: Ensure your internet connection is stable enough for high-quality video streaming.
Device: If possible, switch from mobile to desktop (or vice versa) to rule out device issues.
Browser: Clear your cache and switch to Google Chrome.
My game round is stuck or frozen. What do I do?
If the game freezes mid-animation:
Don't Panic: The round is usually completed on the server even if the animation stops.
Refresh: Reload the page or restart the browser.
Check History: Go to Menu → Transaction History to see if the round finished and paid out.
Report it: If the round is not in your history and the game remains stuck, please note the time it occurred and take a screenshot for our team.
Why can't I use the Live Chat in Live Casino?
The chat inside Live Casino games is managed by the game provider (e.g., Evolution, Pragmatic Play), not by us directly.
Restrictions: Providers may ban users from chat for inappropriate language.
Technical: Ensure you don't have pop-up blockers or aggressive browser extensions enabled that might block the chat script.