What happens if my game closed before the round finished?
If your connection dropped or you accidentally closed a game mid-spin, don't worry. The game handles this in one of two ways:
Auto-Settle: The game runs in the background. The result is calculated, and any winnings are automatically added to your balance. You can check the result in your Transaction History.
Resume: When you reopen the specific game, it will pick up exactly where you left off. This often applies to unfinished Free Spins rounds as well.
If the outcome is still missing, please try:
Refreshing the game or restarting your browser
Clearing your cache and cookies
Logging out and back in
Opening the game again from your desktop or mobile device
If you have questions about a specific round, you can locate the Game Round ID in your transaction history history and our team will be glad to help you review it further for you.
Why didn't my Free Spins start?
If you won or claimed Free Spins but they aren't appearing inside the game:
Check Validity: Go to Menu → Bonuses to ensure the spins are active and haven't expired.
Troubleshoot: Log out, clear your cache/cookies, and log back in.
Reopen: Launch the game again (we recommend using Google Chrome).
Still stuck? If they still don't trigger, please take a screenshot of any error message and contact support.
Why was my Live Casino bet rejected?
If a bet was placed but not accepted by the dealer or system, it is usually due to one of these reasons:
Time Limit: The betting window closed before your click was confirmed.
Insufficient Funds: Your balance was too low at the exact moment of processing.
Connection Lag: Network delays caused the bet request to arrive at the server too late.
Table Limits: The bet was below the minimum or above the maximum limit for that table.
Bonus Restrictions: If playing with a bonus, that specific game may be excluded from bonus play.
Is the game fairness guaranteed (RNG)?
Yes. Wins and losses are a natural part of gambling, but the outcomes are never manipulated. We use Random Number Generator (RNG) technology. This ensures that every spin, card deal, or dice roll is completely random and complies with international fairness standards.
How can I find the RTP of a game?
You can view the Return to Player (RTP) percentage within the game’s information section. Simply click the Info (i) icon inside the game window to view the current rate.