What does the message "Reached Deposit Limit" mean?
If you see this message, you have hit a Responsible Gaming Limit that you previously set on your account (e.g., a monthly cap).
When can you deposit again: You must wait for the limit period to reset.
Managing Limits: You can review or request changes to your limits here:
When logged into your account, go to Menu on the top right of your page → Profile → Gaming Limits → Deposit Limit.
Note: If you did not set this limit yourself, please check the Gaming Limits page to see if a system or regulatory limit has been applied. Support cannot lower these limits; they are handled by our Responsible Gaming team.
What does the message "Maximum Number of Deposit Attempts" mean?
The message "Maximum Number of Deposit Attempts" is a temporary security block. It happens if there have been too many failed deposits tries in a short time.
Duration: The block lasts for 24 hours.
Solution: You must wait for the 24 hours to pass; the block cannot be removed manually.
Next Steps: Before trying again, ensure your payment details are correct and you have sufficient funds.
If the error persists after the waiting period, try a different payment method.
Can I cancel a deposit?
No. Once you click "Confirm," the transaction is sent instantly to your payment provider.
Because our processing is real-time, deposits cannot be stopped, cancelled, or reversed—even if the amount was entered incorrectly. Please double-check all details before finalizing your transaction.
Why is my deposit "Pending"?
If your transaction shows as pending, it is currently being reviewed by your payment provider or an intermediary service.
Approval: Once cleared, the funds will automatically appear in your account, and you’ll receive a confirmation email.
Rejection: If the deposit is ultimately declined, any temporary hold placed on your funds will be released by your bank/provider according to their standard processing times.
Pro-Tip for Successful Deposits
To avoid errors or incorrect amounts, always verify your payment method and total deposit value before hitting the final button. Transactions in progress are final.